1. Agreement
These Terms of Service (“Terms”) are a legal agreement between you and devhz, a sole proprietorship with its address at Surat, Gujarat, India, India (“we”, “us”), which operates HZ ERP at hzerp.in and app.hzerp.in (the “Service”).
By creating an account, starting a trial or using the Service, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, please do not use the Service.
If you use the Service on behalf of a business, you confirm that you are authorised to accept these Terms for that business, and “you” means that business. These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical signature.
2. Who can use HZ ERP
- You must be at least 18 years old and able to enter a binding contract under Indian law.
- The Service is meant for business use by manufacturers and job-workers. It is not a consumer product.
- You must give accurate information when you sign up, and keep it up to date.
3. The Service
HZ ERP is online software for CNC job-work shops to record customer material, job cards, delivery challans, scrap, tooling, reports and, on the Inventory + Invoicing plan, invoices and bookkeeping. We may improve, change or remove features over time. If we remove a major feature you pay for, we will give you reasonable notice.
4. Accounts and security
- Owners and admins sign in with a Google account. You are responsible for keeping that account secure.
- You can create staff logins for your team. You are responsible for everything done through your workspace, including by your staff, and for removing access when someone leaves.
- Do not share logins between people. Each person should have their own.
- Tell us immediately at info@devhz.com if you think your account has been used without permission.
5. Free trial
- New workspaces get a free 7-day trial with all features. No payment details are needed to start.
- We do not charge you automatically when the trial ends. To keep using the Service, choose a paid plan.
- If you do not subscribe, your workspace becomes limited, and your data is kept for 90 days in case you come back. After that it may be permanently deleted.
- We may limit trials to one per business and refuse trials that look like abuse.
6. Plans, prices and payment
You pay in advance, monthly or yearly. Your plan renews automatically until you cancel.
- Current plans: Inventory at ₹2,499 per month or ₹24,999 per year; Inventory + Invoicing at ₹3,499 per month or ₹34,999 per year. The prices shown on our pricing page and at checkout apply.
- Taxes: prices are in Indian Rupees. We are not currently registered under GST, so no GST is charged. If we become registered, GST will be added at the applicable rate and we will tell you in advance.
- Payment: payments are processed by Razorpay using the method you choose (card, UPI, net banking or others Razorpay supports). By subscribing, you authorise recurring charges for your plan at the start of each billing period until you cancel. Razorpay's own terms also apply to your payment.
- Failed payments: if a renewal payment fails, you get a 3-day grace period to fix it. After that, your workspace is suspended until payment is made. Your data is not deleted during suspension; see section 13.
- Price changes: we may change prices. We will give you at least 30 days' notice by email or in the App. New prices apply from your next renewal after the notice period. If you do not agree, you can cancel before then.
- Plan changes: to move between plans, contact us at info@devhz.com. We will confirm any price difference with you before making the change.
7. Cancellation and refunds
You can cancel anytime from Settings. Your plan stays active until the end of the period you have paid for, and then it does not renew. Refunds are covered in our Refund & Cancellation Policy.
8. Your data
Your business data belongs to you. We only use it to run HZ ERP for you.
- Ownership: you keep all rights to the data you or your staff enter into the Service (“Your Data”).
- Our limited permission: you allow us to store, process, back up and display Your Data only as needed to provide, secure and support the Service, and as required by law. We do not sell Your Data or use it for advertising or to train AI models.
- Your responsibility: you confirm you have the right to enter Your Data, including personal data of your customers, suppliers and staff, and that you have given any notices and obtained any consents the law requires. For that data, you are the Data Fiduciary and we are your Data Processor under the Digital Personal Data Protection Act, 2023.
- Export: you can download reports from the App, and we will provide a full export of Your Data on request while your account is active and for 90 days after it ends.
- Backups: we take regular backups, but you should also keep your own copies of important records, such as printed or downloaded challans and invoices.
- How we handle personal data is explained in our Privacy Policy.
9. GST and legal compliance: your responsibility
HZ ERP helps you stay compliant, but it does not replace your CA or tax advisor.
- Features such as Rule 55 challans, old-challan alerts, ITC-04 data, GST invoices and scrap calculations are tools to help you. They are based on our understanding of the law at the time they were built, and laws and rates change.
- You are responsible for checking that every document, rate, HSN/SAC code, GSTIN, quantity and filing is correct, and for meeting your obligations under GST law, the Income Tax Act and other laws, including filing returns, paying tax and keeping records for the required period.
- Nothing in the Service is legal, tax or accounting advice. Please consult a qualified professional.
- We are not responsible for tax, interest, penalties or losses caused by incorrect data entry, missed alerts, delayed action, or reliance on the Service without verification.
10. Acceptable use
You agree not to:
- use the Service for anything illegal, including creating fake invoices or challans, or for tax evasion;
- enter data you have no right to use, or upload viruses or harmful code;
- try to access another workspace's data, or test, scan or break our security;
- copy, resell, rent or sublicense the Service, or reverse-engineer it except where the law allows;
- overload the Service, for example through automated scraping or excessive requests;
- use the Service to build a competing product.
We may suspend accounts that break these rules, as described in section 13.
11. Availability and support
- We work hard to keep the Service running, but we do not guarantee it will be uninterrupted or error-free. It may be unavailable during maintenance, upgrades, or events outside our control.
- We will try to schedule planned maintenance outside working hours and announce major downtime in advance.
- Support is available by email at info@devhz.com, Monday to Saturday, 10 am – 6 pm IST.
12. Our intellectual property
The Service, including its software, design, text, logos and the “HZ ERP” name, belongs to us and is protected by Indian and international law. While your subscription is active, we give you a limited, non-exclusive, non-transferable right to use the Service for your internal business. If you send us feedback or ideas, we may use them freely, with no obligation to you.
13. Suspension and termination
- By you: you can cancel your subscription anytime and ask us to delete your account.
- By us: we may suspend or close your account if you do not pay, break these Terms, or if the law requires it. Where reasonable, we will warn you first and give you time to fix the problem.
- After it ends: your access stops. You can request an export of Your Data for 90 days, after which it may be permanently deleted, except for records we must keep by law.
- Sections 8, 9, 12, 14, 15, 16 and 17 continue after these Terms end.
14. Disclaimer
To the extent permitted by law, the Service is provided “as is” and “as available”. We do not promise that the Service will meet every need of your business, be free of errors, or that every calculation, alert or report will be correct in every situation.
15. Limitation of liability
- To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, including lost profits, lost business, lost data, or tax, interest or penalties.
- Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the event that caused the claim.
- Nothing in these Terms limits liability that cannot be limited under Indian law.
16. Indemnity
You agree to compensate us for claims, losses and costs (including reasonable legal fees) arising from Your Data, your misuse of the Service, or your breach of these Terms or of any law.
17. Governing law and disputes
- These Terms are governed by the laws of India.
- If there is a dispute, please contact us first. We will try to resolve it in good faith within 30 days.
- If it is not resolved, the courts at Surat, India will have exclusive jurisdiction.
18. General
- Changes: we may update these Terms. We will notify you by email or in the App at least 15 days before important changes take effect. If you keep using the Service after that, you accept the new Terms.
- Force majeure: we are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, power or internet outages, government action, or failures of third-party services.
- Transfer: you may not transfer your account without our written consent. We may transfer these Terms as part of a merger, acquisition or sale of the business.
- Severability: if any part of these Terms is found invalid, the rest remains in effect.
- No waiver: if we do not enforce a right right away, we have not given it up.
- Entire agreement: these Terms, the Privacy Policy and the Refund & Cancellation Policy are the whole agreement between us about the Service.
- Notices: we send notices to your account email. You can send notices to info@devhz.com.
19. Grievance Officer and contact
For complaints, contact our Grievance Officer, Vishal Patel, at info@devhz.com. We will acknowledge within 48 hours and try to resolve it within 30 days. For anything else, see our Contact page.