This policy is part of our Terms of Service. It applies to all HZ ERP subscriptions bought at hzerp.in or app.hzerp.in from devhz.
1. Free trial
Every new workspace gets a free 7-day trial with all features. No payment details are needed and nothing is charged when the trial ends. You only pay if you choose a plan.
2. How to cancel
Cancel anytime. No phone calls, no questions, no cancellation fee.
- Sign in to app.hzerp.in as the workspace owner.
- Go to Settings → Billing.
- Click Cancel subscription and confirm.
You can also email us at info@devhz.com from your account email and we will cancel it for you within 2 working days.
What happens after you cancel
- Your subscription will not renew, and you will not be charged again.
- You keep full access until the end of the month or year you have already paid for.
- After that, your workspace becomes inactive. Your data is kept for 90 days so you can export it or come back, then permanently deleted as described in our Privacy Policy.
- To stop a renewal, cancel at least 24 hours before your renewal date.
3. Refunds
When we refund
We will give a full refund of the affected payment if:
- you were charged twice for the same period (duplicate payment);
- you were charged after cancelling correctly before your renewal date;
- you were charged a wrong amount because of an error on our side;
- we close the Service, or remove a major paid feature you rely on, before your paid period ends (in this case we refund the unused part of your period).
When we do not refund
- Change of mind after paying. Please use the free trial to make sure HZ ERP fits your shop.
- Unused days or months in a monthly or yearly period after you cancel (you keep access until the period ends instead).
- Accounts suspended or closed for breaking our Terms of Service.
4. How refunds are paid
- Email info@devhz.com with your workspace name and the Razorpay payment ID (from your payment receipt), or the date and amount of the payment.
- We will reply within 2 working days.
- Approved refunds are sent back to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show it in your account.
- We do not give refunds in cash or to a different account.
5. Delivery of the Service
HZ ERP is online software. There is nothing physical to ship. Your plan is active as soon as Razorpay confirms your payment, and you can use it straight away at app.hzerp.in. If your plan is not active within 1 hour of a successful payment, contact us and we will fix it or refund you.
6. Failed payments
If money was debited but the payment shows as failed, Razorpay usually reverses it automatically within 5–7 working days. If it does not, contact us with the payment details and we will help.
7. Questions
Email info@devhz.com or call +91 99793 48077 (Monday to Saturday, 10 am – 6 pm IST). For complaints, contact our Grievance Officer, Vishal Patel, at info@devhz.com.